Comcast SUCKS - Part 2

So the call didn't happen in 10 minutes as the representative said. I called back.

A young man named Brian answered and before he even asked for my phone number he stated that a supervisor was working on the issue. I reminded Brian he hadn't even asked for my phone number so he could pull up my account so how could he know that. Brian asked for my information and then informed me an associate had my account open so he couldn't open it. I asked Brian to transfer me to a supervisor and he basically refused saying that the proper escalation procedures were in place and that a supervisor would call me as soon as my place in line was up next. I reminded Brian that it was now thirty minutes past the time the last person told me to expect a call in ten minutes.

The bullshit continues as I wait.

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