You have an issue with someone who does work for you regarding an invoice.
You schedule a conference call with all parties involved to discuss.
The person the invoice is for does not call in to the call.
The other people on the call are pissed.
Their hourly billable rate is MUCH higher than yours and you were simply attempting to facilitate a meeting of minds regarding the issues with the invoice.
The person sends you a text message around 9pm that night apologizing and saying they were traveling but they could talk in an hour or sometime day after tomorrow.
You don't answer because it's late at night and honestly, you'd prefer a paper trail with this person.
You wait until you receive an email from them and respond consequently rescheduling the conference call to discuss.
You are VERY CLEAR when you suggest if they find they can't keep the appointment it would be best if they let you know BEFORE the call instead of hours later via text.
The higher pay grades decline the rescheduled meeting request.
The person calls a couple of minutes before the scheduled time and you're on another call regarding a family emergency so you tell them you will call them back.
Five minutes later, and now three minutes late, you call THEM back.
You agree on a potential solution to the problem and the person tells you they will submit the additional documentation once you get off the phone with them.
You wait for it so you can deal with it and get if off your plate.
You wait for it.
And wait for it.
And wait for it.
Exactly one week later the documentation arrives.
You don't have time to review it as you're working on something else pressing.
The next morning, early, you receive an email from the person asking if you received the information and that they really want to hurry and close the loop on this issue.
You're already EXTREMELY annoyed with the entire situation.
How would YOU handle?
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